Effective Date: 2025.11.06
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1. Return Eligibility
Returns are accepted under the following conditions:
•The item is unused and in brand-new condition
•Original packaging is intact
•All accessories are included
•A return request is made within 14 days of receipt
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2. Non-Returnable Items
Returns are not accepted for:
•Customized products
•Used or damaged items
•Products damaged due to improper handling
•Clearance or discounted items
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3. Return Process
1.Contact support: support@gbtrde.com
2.Provide order number, photos, and reason
3.Receive return authorization and address
4.Ship items back (buyer pays return shipping)
5.Inspection followed by refund processing
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4. Refund Method
Refunds are issued via the original payment method:
•PayPal
•Credit Card
•SEPA Bank Transfer (for SEPA orders)
Processing time: 5–15 business days depending on the provider.
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5. Damaged Shipments
If the product arrives damaged, notify us within 48 hours with photos.
We will assist with logistics claims.